Refund & Returns Policy

Omniverse is a multi-vendor marketplace. Each vendor sets and manages their own refund and return policies. Please review the specific vendor’s policy before making a purchase.

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1. Vendor Responsibility

Refunds, returns, and exchanges are handled directly by the vendor from whom the item was purchased. Vendors are responsible for:

• Defining their return window
• Stating eligibility requirements
• Processing approved refunds
• Communicating with customers regarding returns

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2. Return Eligibility

Return eligibility varies by vendor. Common requirements may include:

• Items returned within a specified timeframe
• Items unused and in original condition
• Proof of purchase

Some items may be marked as final sale and may not qualify for returns.

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3. Refund Processing

Once a return is approved by the vendor:

• Refunds are issued to the original payment method
• Processing times may vary depending on the payment provider
• Shipping fees may be non-refundable unless otherwise stated

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4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

1. Contact the vendor directly as soon as possible.
2. Provide photos and order details.
3. Follow the vendor’s return instructions.

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5. Dispute Resolution

If you are unable to resolve an issue with a vendor, you may contact Omniverse support for assistance. While we aim to facilitate communication, Omniverse does not guarantee refund outcomes.

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6. Non-Returnable Items

Certain items may not be eligible for return, including:

• Digital products
• Personalized items
• Perishable goods
• Items marked final sale

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Omniverse reserves the right to update this policy at any time.